GENIDIA

We are dedicated to providing our customers with high-quality furniture and exceptional service. We stand behind the durability and craftsmanship of our products, offering a comprehensive warranty to ensure your satisfaction. All our furniture products are covered by a 2-year warranty, which protects against any manufacturing defects and ensures reliable performance. For select items, we extend this warranty to 5 years, giving you added confidence in your purchase. Our warranty covers a range of issues, including structural integrity, material defects, and workmanship. Our customer service team is ready to assist you to ensure your complete satisfaction. We believe in the longevity and quality of our products, and our warranty is a testament to our commitment to excellence. Shop with peace of mind, knowing that your investment is protected by our robust warranty policy.

At Riadco, we aim for your complete satisfaction with your purchase. If you need to return an item, please follow the guidelines below:

Return Within 14 Days

• Products must be undamaged, unscratched, and show no signs of use.
• Returns are free of charge if initiated within 14 days.
• Notify us within 14 days if your order is defective or damaged.
• If your product arrived damaged or with missing parts, contact our Customer Care Team, and we will send you a replacement right away

Packaging and Refund Process

• Items must be returned in their original packaging.
• Refunds are processed to the original payment method after verifying the product's condition.
• After receiving a replacement, returns and refunds are not eligible.

Order Cancellation

• Orders can be canceled if they have not yet been dispatched.
• Contact Customer Care for assistance at shop.riadco@riadco.com

• Orders are processed within 7 working days 
• Delivery times and rates are provided on the product pages and during checkout.
• You will receive an Order Tracking Number via email once your order is ready for delivery.
• Customers are responsible for any customs and taxes.
• Contact the shipment carrier or our support team if your order arrives damaged. Save all packaging and damaged goods for claims.